Return & Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your 3D printing equipment and supplies. If you need to make a return, please review our policy below.
30-Day Return Window
You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it—ideally unused, unassembled, and in its original packaging.
Return Shipping Fees
The buyer is responsible for all return shipping costs. Shipping fees from the original purchase are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
How to Initiate a Return
- Contact Support: Email our customer service team at
[Your Email Address]with your order number and the reason for the return. - Prepare the Package: Securely pack the item in its original box along with all included components, accessories, manuals, and tools.
- Ship the Item: Mail your package to the return address provided by our team.
Damage and Defect Exceptions
Please inspect your order upon receipt. If a 3D printer or part arrives damaged, defective, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within
15 business days.